December 5, 2016

Apple’s Support Gap

Completely agree with Nick Heer:

I’ve been trying to book some time at my local Apple Store to get my iPhone’s battery swapped, and it has not been easy — at least, not compared to the way it used to be.

I got a hairline screen crack on my iPhone 7 a few weeks back, and it took me a few tries to make the appointment on the website. I had to use the Mac because the Safari on the phone kept timing out, and the soonest date available was 1 week.

Once in the store, it was about 1 hour to turn the iPhone in, and then two and a half hours to get it back. Although it’s still way better than most stores experiences, it’s not Insanely Great by any measurement.


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