December 5, 2016

Apple’s Support Gap

Completely agree with Nick Heer:

I’ve been trying to book some time at my local Apple Store to get my iPhone’s battery swapped, and it has not been easy — at least, not compared to the way it used to be.

I got a hairline screen crack on my iPhone 7 a few weeks back, and it took me a few tries to make the appointment on the website. I had to use the Mac because the Safari on the phone kept timing out, and the soonest date available was 1 week.

Once in the store, it was about 1 hour to turn the iPhone in, and then two and a half hours to get it back. Although it’s still way better than most stores experiences, it’s not Insanely Great by any measurement.

snippets

---

Previous post

Tidbits of the week → Canopy — Keyboard Case and iPad Stand Glad I don’t have one of the new keyboards or iPads, otherwise it would have been hard to talk myself out of

Next post

Anil Dash is the new CEO of Fog Creek Software Joel Spolsky: In short, we need Anil to help support us with ideas and leadership for HyperDev (now renamed GoMix) and any future products we come