October 4, 2018

Uncertainty in a Process Flowchart

When you design in the beautiful world of diagrams, everything is known. A task can either be this or that. Committees or Approval Boards decide if something moves on to the next stage. Assessment agents decide the type of request and sends it on its way.

But what if you don’t know?. A new process can’t have every sort of input typified. This leads to a pause in the process because its actors want to be sure and request more information. Now the beautiful flowchart is like a park without efficient walkways: the grass shows dirt paths were people are taking shortcuts.

Give uncertain items a way out of decision points in your flowchart, because corner cases love to create bottlenecks

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